Most claims in relation to the carriage of goods are attributable to some negligent act or omission on the part of an operational employee. This could be caused by the physical protection and restraint of goods, inadequate attention to circumstances or erroneous completion of documentation at the time of collection, interchange or delivery. But it isn't just goods owners, carriers, forwarders or handlers that demonstrably benefit from our expertise in this field. Insurers and brokers, too, can benefit because risk can be minimised by our awareness training and promotion. Our training and support services enable our clients to leverage our vast knowledge-base of claims experience. These services can range from us providing guidance notes and mini seminars to a free advice helpline and access to our claims experts. For even greater flexibility in-house training programs, workshops and seminars can be conducted either at our offices or our clients' premises. In addition, our free and comprehensive ‘resources’ section can be accessed here. Our proven experience, expertise and training deliver great value. It helps reduce risks and losses, raises service levels, strengthens business relationships and is invaluable in the recovery of costs.