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Loss Adjustment and Surveying
Introduction | Capability
We have provided successful loss adjusting and surveying services since 1939, and still believe in the benefits of acting quickly, preserving evidence and exploiting all that new technologies may offer.

We utilise our extensive claims database, which has been developed over many years, to benefit our investigative functions, support our loss assessments and drive our control initiatives.

The comprehensive loss adjusting and surveying solution we deliver for clients includes:

Freight liability

  • Prompt survey/investigation attendance
  • Full and detailed report on nature, cause and extent of loss
  • Liability assessment
  • Loss adjustment
  • Negotiations with third parties
  • Protection of recovery rights

Cargo Surveys

  • Damage
  • Pre-shipment and discharge surveys
  • Container inspections

Loss prevention/risk assessment

  • Freight liability - RHA, CMR, BIFA, FTA
  • Warehouse keepers' liability - UKWA, RHA
  • Cargo - method and suitability of packaging, loading, stowage, securing etc.
  • Security inspections

General Loss Investigations

  • Non delivery and short packed, pilferage etc.
  • Theft or hi-jack
  • Suspicious losses from vehicles, warehouses etc.
  • Transit loss audit trails - carriers, forwarders etc.
  • Liaise with police and involved services


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