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Claims Processing and Management
We offer a claims performance auditing service, either for in-house or outsourced claims and recoveries teams. The most common deficiencies that we find include:
  • a failure to properly identify and apply the correct standard trading conditions/international conventions
  • a failure to obtain and/or correctly interpret supporting documentation
  • a failure to protect recovery rights and/or obtain the correct recovery
  • the over-utilisation of loss adjusters/surveyors/solicitors
  • inaccurate reserves
  • claims processing delays
These deficiencies have an adverse effect on the loss experience, insurance premiums and self-insured funding requirements which, with our help, could be avoided.


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