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Claims Processing and Management
We can help establish, develop, grow or support an in-house claims and recoveries team through online, telephone or face-to-face guidance and assistance.

Our comprehensive consultancy service also includes help and support in specific areas, such as:

Domestic trading conditions
A familiarity and understanding of these complex ‘instruments’ is an essential component of efficient claims handling, so we make them available electronically for rapid reference.

Documentation
Inadequate or improperly completed transit documentation increases claim exposure. Many claims arise due to incorrect understanding of the relevance of the many forms and documents used within the industry. We can provide expert guidance on these key issues, for the management team and throughout the organisation.

Working practices
Improving claim handling practices and procedures will save time and money and enhance customer relations. We have proven and well established methods that clients can utilise to eliminate the effort of developing their own.

Arbitration
Our independent, objective and experienced arbitration service can resolve claims more quickly and cost effectively, and help safeguard key commercial relationships.

Claims handling overflow
Our experienced, established and cost effective resources can help overcome any peaks in workflow due to staff shortages, seasonal variations and so on.

Staff recruitment and training
We know that it is often difficult to find staff in such a niche business sector and mistakes can be costly. We can help clients recruit, train and retain the right candidates to help take their business forward.


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